[Disconnections] compensation & updates

Dear Valued Customer,

We want to reassure you that our technical team is working tirelessly to resolve the ongoing service outage as quickly as possible. While we do not have an estimated timeframe for the resolution yet, we are fully committed to restoring service at the earliest opportunity.

As a reminder, all active subscribers received one free month of service as a compensation. We deeply appreciate your patience and understanding during this time.

Thank you for trusting Pure HD.

Best regards,

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