Dear Valued Customer,
A new software update has been released for BeIN devices today. Unfortunately, broadcasting from any official device will not be possible during this period until the devices are updated and the protection is bypassed.
The matches will be broadcast using our backup methods.
Thank you for trusting Pure HD.
Best regards,
Dear Valued Customer,
We are glad to inform you that EPG is now back functionning
Thank you for trusting Pure HD.
Best regards,
Dear Valued Customer,
The custom bouquet is now available again.
If your packages are not sorted as before, please refresh/reload your list.
The EPG is approximately 80% complete and will be launched soon.
Thank you for trusting Pure HD.
Best regards,
Dear Valued Customer,
The system has been running smoothly and remains unaffected, performing perfectly without any issues. Only a few clients experienced a temporary problem with logging into the system for a few minutes, and that issue will be resolved to provide clients with faster login speeds.
In the next 12hours, we will perform a system reboot to increase certain limits. This process should take no more than 10 minutes.
Thank you for trusting Pure HD.
Best regards,
Dear Valued Customer,
The system is now up and running. The development with the new system has been successfully completed,The only task left is to configure the EPG,Custom bouquet which will be done later.
Thank you for trusting Pure HD.
Best regards,
Dear Valued Customer,
We want to reassure you that our technical team is working tirelessly to resolve the ongoing service outage as quickly as possible. While we do not have an estimated timeframe for the resolution yet, we are fully committed to restoring service at the earliest opportunity.
As a reminder, all active subscribers received one free month of service as a compensation. We deeply appreciate your patience and understanding during this time.
Thank you for trusting Pure HD.
Best regards,
Dear Valued Customer,
We are glad to announce the introduction of a new backup server for customers looking for a high availability service, this will allow you to have a second server/line to switch to in case the main server is down.
This backupserver is acting as a seperate line using it’s own network infrastructure allowing it to be used seperately of your main line (can also be used as a secondary line to be used in parallel of your main line.
To purchase the backup server, click on Pricing at the header of the page then choose the tab called Backup, it’s a yearly package at a very cheap price.
Thank you for trusting Pure HD.
Best regards,
