All posts by : purehdservice

Dear Valued Customer,

We are glad to announce that the customer with username “Nassih****” Has won the lottery and his main line was upgraded to lifetime, Thanks to all the 275x participants.

Thank you for trusting Pure. HD.

Best regards,

Dear Valued Customer,

Due to an electrical problem in our data base we have experienced a service interruption that lasted 30min, a quick fix was implemented to avoid any longer down time and a larger maintenance and upgrade is planned during the next 2x days.

We appologies for the inconvenience.

Thank you for trusting Pure. HD.

Best regards,

Dear Valued Customer,

We are aware of the strict restrictions currently imposed by the UK. Don’t worry, everything is under control, and we are working on resolving it. We just need some time to lift all the restrictions.

Some packages have already been restored:

Full Arabic package
Greek package
Cypriot package
Bein TK package
Albanian package
Iranian package
Portuguese package
American package
Canadian package
Polish package
Asia package

The remaining package will be resolved soon, and you will be informed accordingly.

Thank you for trusting Pure. HD.

Best regards,

Dear Valued Customer,

We will be disabling EPG whenever it affects the performance, we have identified few issues with it altering the streaming service and we are working on a fix, sorry for the inconvenience.

Thank you for trusting Pure HD.

Best regards,

Dear Valued Customer,

A new software update has been released for BeIN devices today. Unfortunately, broadcasting from any official device will not be possible during this period until the devices are updated and the protection is bypassed.

The matches will be broadcast using our backup methods.

Thank you for trusting Pure HD.

Best regards,

Dear Valued Customer,

We are glad to inform you that EPG is now back functionning

Thank you for trusting Pure HD.

Best regards,

Dear Valued Customer,

The custom bouquet is now available again.

If your packages are not sorted as before, please refresh/reload your list.

The EPG is approximately 80% complete and will be launched soon.

Thank you for trusting Pure HD.

Best regards,

Dear Valued Customer,

The system has been running smoothly and remains unaffected, performing perfectly without any issues. Only a few clients experienced a temporary problem with logging into the system for a few minutes, and that issue will be resolved to provide clients with faster login speeds.

In the next 12hours, we will perform a system reboot to increase certain limits. This process should take no more than 10 minutes.

Thank you for trusting Pure HD.

Best regards,

Dear Valued Customer,

The system is now up and running. The development with the new system has been successfully completed,The only task left is to configure the EPG,Custom bouquet which will be done later.

Thank you for trusting Pure HD.

Best regards,

Dear Valued Customer,

We want to reassure you that our technical team is working tirelessly to resolve the ongoing service outage as quickly as possible. While we do not have an estimated timeframe for the resolution yet, we are fully committed to restoring service at the earliest opportunity.

As a reminder, all active subscribers received one free month of service as a compensation. We deeply appreciate your patience and understanding during this time.

Thank you for trusting Pure HD.

Best regards,