purehdservice

[Maintenance] Service interruption

Dear Valued Customer,

We are pleased to inform you that our recovery work is progressing well. As promised, a return to full service is very close. At this stage, more than 70% of lines have already been restored and are functioning, as you may have noticed. Work is still ongoing to restore the remaining 30%.

Please note: no new lines or renewals will be processed on the main server until services are fully back to normal.

We strongly recommend always keeping a backup server, whether with us or another provider. Issues like the one we faced can affect any IPTV server, and given the low service cost, it is advisable to maintain one or two backups to avoid interruptions.

Regarding compensation, we will provide details only after services are fully restored and stability is ensured.

Thank you for your patience and understanding.

Your PureHD Team

Sehr geehrte Kundin, sehr geehrter Kunde,

wir freuen uns, Ihnen mitteilen zu können, dass unsere Wiederherstellungsarbeiten gut voranschreiten. Wie versprochen, steht die Rückkehr zum vollen Betrieb kurz bevor. Derzeit sind bereits mehr als 70 % der Leitungen wiederhergestellt und funktionieren, wie Sie vielleicht schon bemerkt haben. An den verbleibenden 30 % wird weiterhin gearbeitet.

Bitte beachten Sie: Auf dem Hauptserver werden bis zur vollständigen Normalisierung keine neuen Leitungen eingerichtet oder Verlängerungen durchgeführt.

Wir empfehlen dringend, stets einen Backup-Server bereitzuhalten – entweder bei uns oder bei einem anderen Anbieter. Solche Probleme können bei jedem IPTV-Server auftreten. Angesichts der niedrigen Servicekosten ist es ratsam, ein oder zwei Backups zu haben, um Unterbrechungen zu vermeiden.

Hinsichtlich einer möglichen Entschädigung werden wir erst Informationen bekannt geben, sobald die Dienste vollständig wiederhergestellt und die Stabilität gewährleistet ist.

Vielen Dank für Ihr Verständnis.

Ihr PureHD-Team

Our backup server packages available at the following link:
https://purehdservice.com/backup-server/

[Announcement] Winner of Lifetime Upgrade

Dear Valued Customer,

We are glad to announce that the customer with username “Nassih****” Has won the lottery and his main line was upgraded to lifetime, Thanks to all the 275x participants.

Thank you for trusting Pure. HD.

Best regards,

[Maintenance] Service interruption

Dear Valued Customer,

Due to an electrical problem in our data base we have experienced a service interruption that lasted 30min, a quick fix was implemented to avoid any longer down time and a larger maintenance and upgrade is planned during the next 2x days.

We appologies for the inconvenience.

Thank you for trusting Pure. HD.

Best regards,

[NEWS] UK restrictions

Dear Valued Customer,

We are aware of the strict restrictions currently imposed by the UK. Don’t worry, everything is under control, and we are working on resolving it. We just need some time to lift all the restrictions.

Some packages have already been restored:

Full Arabic package
Greek package
Cypriot package
Bein TK package
Albanian package
Iranian package
Portuguese package
American package
Canadian package
Polish package
Asia package

The remaining package will be resolved soon, and you will be informed accordingly.

Thank you for trusting Pure. HD.

Best regards,

[Maintenance] EPG service

Dear Valued Customer,

We will be disabling EPG whenever it affects the performance, we have identified few issues with it altering the streaming service and we are working on a fix, sorry for the inconvenience.