Dear Valued Customer, The system has been running smoothly and remains unaffected, performing perfectly without any issues. Only a few clients experienced a temporary problem with logging into the system for a few minutes, and that issue will be resolved to provide clients with faster login speeds. In the next 12hours, we will perform a system reboot to increase certain limits. This process should take no more than 10 minutes. Thank you for trusting Pure HD. Best regards,
[Disconnections] Fix implemented
Dear Valued Customer, The system is now up and running. The development with the new system has been successfully completed,The only task left is to configure the EPG,Custom bouquet which will be done later. Thank you for trusting Pure HD. Best regards,
[Disconnections] compensation & updates
Dear Valued Customer, We want to reassure you that our technical team is working tirelessly to resolve the ongoing service outage as quickly as possible. While we do not have an estimated timeframe for the resolution yet, we are fully committed to restoring service at the earliest opportunity. As a reminder, all active subscribers received one free month of service as a compensation. We deeply appreciate your patience and understanding during this time. Thank you for trusting Pure HD. Best rega ...